can cancel a pre-order no problem, as it's required by law. meet any extra promises made about performance, condition and quality, such as life time guarantees and money back offers, misused a product in any way that caused the problem, put undue pressure on you or use unfair tactics to get you to buy an extended warranty. You expect it to last at least 5 until the next generation. So 3 years for a console that cost $550 is the norm you think for consumer guarrantee? I've had a TV die 1 week out from the standard 1 year warranty and got it returned without hassle. Same deal applies with getting items shipped from a store (like a computer parts store): It's their responsibility to get it to you so you don't need to pay for shipping insurance (although if it's overseas I probably would as most of them flatout disregard Australian law despite selling to us). Dom Aleandri 11,680 views The manager was a mixture of happiness/surprise that someone actually realised that we are covered under law quite generously but no one seems to know this. I don't like it when people get pushed around, but then again considering you actually let people outright blackmail you I'm not surprised if you'd get it. You are only entitled to recover costs from a manufacturer or importer, which include an amount for reduction in the product’s value and in some cases compensation for damages or loss. Get access to a vault of games, play exclusive 10 hr trials, and get 10% off on EA digital purchases Press J to jump to the feed. I reckon if it's going to die, it will be within the first 2 years, so the ACCC should cover me. You may still be entitled to a repair, refund or replacement, even when the extended warranty has ended. The fastest way to secure everything you need is by Click & Collect, with orders ready for collection within 15 minutes or less when our stores are open. I also exhaled loudly from my nose at that one. Probably not the most ethical thing to do, and I'm pretty sure stores track serial numbers to prevent stuff like this from happening. I just saw /u/thenexus6 post about having to pay 175 pounds to repair a PS4 not even 2 years old which is absolutely absurd so i decided to post this for the benefit of anyone in Australia who is having issues with their out of warranty ps4 and didn't purchase Extended Warranty with their console. Fanatec is the leading brand for dedicated sim racing hardware, including force feedback steering wheels, pedals, and complete cockpits for PlayStation, Xbox, and PC-based racing simulators. Start a Live Chat with our Support team for any query related to your PSN account, PlayStation Product or related accessories. If they don't actually know the consumer guarantee then you just write a letter to ACCC and they'll deal with them. Your PS3 died after 15 months so Im quite sure under Australian consumer guarrantee law,you could have gone back to get it fixed.Either by place of purchase or even Sony,and NOT for $200. Yeah, this and not being able to refund a pre-order through PSN is lame. To go off on a slight tangent, extended warranty in my opinion is a bit of a rip off. No hassles this way shouls something go wrong with the console. He replied saying anything under $1000 is the standard 1 year warranty. Also applies to NZ. Also any word on jb or Target warranties. You're paying extra for something that already exists under our consumer laws. The new PS5 console is launching late 2020. Anyway, at the time, I had a TX-P42G15. Sounds good actually....I rang them today and they couldn't give me a date when the next lot of ps4's is expected to arrive which is why I went to DSE......might have to try again because their replacement warranty is the best I reckon..that's pretty cheap..thanks.. Wow what a good question. Then there's also the legal fact that as long as you'd reasonably expect the product to last you are entitled to a refund. IMO a lot of crap, how many people buy a product that's 12 months old and the item is 16 months when it dies and do nothing or go by another one. i find the whole reasonable time period thing a bit annoying, ie its not a guarantee or a trouble free solution, if the retailer / supplier wants to prick it out they can and then its up to you to go through the complaint process etc to get it fixed, having said that some of the prices listed so far have been a bit of a rip off, the harvey norman price of 79 seems okay, but the rest i wouldnt bother with, if the retailer / supplier wants to prick it out they can and then its up to you to go through the complaint process etc to get it fixed. Turtle Beach delivers a wide selection of industry leading, award-winning gaming headsets. Samsung were actually well aware and happy to abide by the Consumer Guarantee which I found very good. There's a reason you can't leave Best Buy without being asked 50 times if you want an extended warranty and the reason isn't because they love you and want to make sure you're taken care of. http://www.choice.com.au/media-and-news/media-releases/2013-media-releases/retail-warranty-rort.aspx?utm_source=facebook&utm_medium=social&utm_content=link&utm_campaign=shopping. To add to this, the research body on this subject very strongly indicates that all extended warranties on consumer electronics products are a huge rip-off. However, your consumer guarantee rights mean that you are protected for a length of time that it is reasonable to expect the goods to last for. Everyone adhere this advice: as an Australian you do not need extended warranty as you are entitled for a refund/replacement for as long as one would expect the product to last. I don't understand why I had to pay for everybodies home replacement in QLD when the floods came through, I certainly have mine covered at my own expense. So you actually let a store illegally blackmail you? Answer: DOA out of the box (covered under the free 12-month warranty) OR when it is very old (not covered by your extended warranty). I'm sure my xbox360 was under a decent warranty. You expect it to last at least 5 until the next generation. where did you get the above statement from? The one and only launch model has a 500GB hard disc drive (HDD) of storage space and does not support an external hard drive. Same deal with most console failures. extended warranty on a product is just another way of saying the company is too cheap to look after there customer. What part don't you understand on why this is different? Destroy your enemies, defend your PS4™! Isnt that pushing it? The Sony PlayStation 4 has had a long and well-earned place as one of the top systems on the market, quickly becoming one of the most beloved video game consoles in the world.. I also still have the receipt. Explore the new generation PlayStation 4 and PS5 consoles - experience immersive gaming with thousands of hit games in every genre to rewrite the rules for what a PlayStation console can do. (c) After repair or replacement, Your PGE or Accessory will be covered by this warranty for the longer of the remainder of your original Warranty Period, or 15 days after GAEMS it to You. Target sent it off to be fixed then said it wasn't their problem and wanted $40 to even send it back to me, now I could of gone to the ACCC but I don't want or need the drama. I believe they are in the US, and would like the piece of mind (if it's < 1/5 the cost) given some of the issues occurring in these launch systems (and based on my past experience). However this would only work for internal damage like a disk reader malfunction, any serious cosmetic damage I think the onus is on you. It is almost like insurance against the insurance! Why are you even comparing this to other insurance? Especially with the OP paying $109 for an extended warranty on a $550 piece of hardware. PowerA creates the most innovative accessories for the world’s best interactive entertainment, focused on performance, quality, and enhancing the consumer experience I wouldn't call it a lie, because he probably doesn't know any better, but it's an untruth. I've read plenty of horror stories for those as well. I have been using it for the past few days and have seen nothing telling me what to do. Get the full gaming experience with BIG W's range of PS4 consoles, games and accessories at great prices.. Everyone adhere this advice: as an Australian you do not need extended warranty as you are entitled for a refund/replacement for as long as one would expect the product to last. If that's the case then you're covered for 3 years, if the retailer won't cover your consumer warranty you quote the laws and if they still won't cover it then you tell them you will start a case via the ACCC and you watch how quick they replace your system. Be great to save 100 or so on a warranty. Press question mark to learn the rest of the keyboard shortcuts. Our sole mission is to help every player play their best - at every level in every game. You don't think they're going to be pricks with extended warranties either? Our Fix & Connect tool will help you troubleshoot and improve your online experience. It doesn't appear in any feeds, and anyone with a direct link to it will see a message like this one. If you live in Australia, you might purchase the cable directly on our distributor Website Bluemooth. He's lying and trying to sell you something. Of course I've got home/contents/car insurance, normally these things aren't covered by other existing arrangements. My GF took back her 360 to EB Games out of warranty and they had to accept it. Your definition of blackmail and mine are different...as you say I could have pursued it....but I could afford not to...and really my mum had just died...I had way more important things on my mind.. If your car is in an accident they won't cover it because it was misuse and it's between you and whatever else was hit. this would also be listed in the failure rate of the customer. PS4. For information, Nacon has never sold any controller on the American Continent (North & South), so the warranty doesn’t apply there. I remember trying to use that argument, but I don't think I pushed far enough with it. Picked up my PS4 at HN today and the guy asked if I wanted extra cover,$120 for 3 years I said I dont think so,as consumer guarrantee covers me for longer than a year anyway.He replied saying anything under $1000 is the standard 1 year warranty. Once he informed them about Australian Consumer Law, his case was forwarded to a manager, and they ended up replacing the console free of charge. PlayStation Warranty Coverage. Apple – iPhone replaced 8 months outside of warranty – faulty home button, JB – iPads refunded 13 months after purchase – 4G issues, LG – 7yr old DLP repaired at no cost – TV Tuner issues, HN – Tablet replaced instead of repaired twice – WiFi issues, You're covered by the manufacturers warranty, which is the fastest turn around, and to deal directly with Sony during that, You can bring the PlayStation back during the same time period, as well as any reasonable time after purchase to the shop, although it will take longer to organise a fix than through Sony. do all the things someone would normally expect them to do. Find ps4 warranty ads. Look up "Implied Warranty". Choose a preferred store for stock availability. Why would there be a fight? In just about all cases the faulty RROD was pretty quick to come around and was covered by Microsoft IIRC. thank you.just needed a little more clarification. If say Harvey Norman offer an extended 3 year cover for say $79 it seems a small price to pay if you have no problem with extra cash needed. All FAQs for a product are available on our Technical Support site (address in link form further down). I suppose it's a personal choice..some people don't believe in any insurance...even in bushfire prone areas...I see $109 for taking the warranty out to 5 years quite reasonable.. Note that this all applies if the product is under $40,000 which it obviously is. How do I activate PS4 warranty? And the point I was trying (poorly) to make was I was surprised that EB didn't offer any extended warranty at all...and I wondered if others knew this?...if I had of known this when I preordered it I would have gone elsewhere...no doubt....I suppose it's a personal choice..some people don't believe in any insurance...even in bushfire prone areas...I see $109 for taking the warranty out to 5 years quite reasonable.. especially for a new model console when you take into account what has happened in the past with xbox. I can afford $109 to guarantee I get any defective product replaced quickly for the first 5 years of its life. So you care?....I'm touched.... Nobody blackmailed anybody....it was out of warranty and it was up to me to leave it or fight it...I had other things on my mind and it wasn't worth the time...the kid still had ipad...ps3..wii...iPod...ds lite and 2 other 3ds's in the house...he didn't even notice it was gone.... All the facts are out there in this thread for people to read, now it's just personal preference what path people choose to take. Didn't Sony came up with this offer for extended warranty? They also can't make you pay excessive shipping fees to return an item. Hours of operation (AEST): Mon - Fri, 1000 - 1800 Contact Us Web Forms. The Sony Standard Warranty is provided by Sony Australia Limited (ABN 59 001 215 354), Level 3, 165 Walker Street, North Sydney 2060 (for Australian purchases) and Sony New Zealand Limited (C/N 533502), Level 1, 100 Ponsonby Road, Ponsonby, Auckland, New Zealand (for New Zealand purchases). Find troubleshooting for common questions and issues on the PlayStation® support site. Sony wanted >$200 to repair it at the time, and ended up going without one for a couple of years. I see $109 for taking the warranty out to 5 years quite reasonable.. 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